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Responding to Positive Consumer Reviews

Responding to Positive Consumer Reviews

March 27, 2019
Categories: Reputation
77
If a good customer leaves a glowing five-star review, it can’t get any better than that, right? Actually, it can. Responding to a positive review is an easy way to engage with happy customers that benefits both your brand identity, and your one-to-one relationship with that customer. Remember, online reviews and review sites are public, […]
How do I Respond to Negative Reviews?

How do I Respond to Negative Reviews?

March 22, 2019
Categories: Reputation
22
Nobody likes to get a bad review or have negative things said about them. Your first reaction might be to take it personal and get upset. That’s understandable. It IS your business! But, when you do get that bad review the first thing you should do is stop, take a breath and think. Don’t respond […]
Use Happy Customers to Win New Customers!

Use Happy Customers to Win New Customers!

March 13, 2019
Categories: Reputation
25
It’s Okay to Ask for Reviews!   Positive online reviews are critical to the success of your business. People buy from the business with the best reviews. Consumers are turning to search engines to help them with all their buying decisions. The most influential factor in getting local businesses found on search engines, like Google, […]
How is your business’ online reputation?

How is your business’ online reputation?

March 6, 2019
Categories: Uncategorized
33
People like to talk. Consumers talk online and share opinions. Do you know what people are saying about your business online? Hopefully all good things, right? The reputation of a business includes both what the business says about themselves and what consumers are saying about them. You CAN have a say in your online reputation […]
Managing Your Online Presense

Managing Your Online Presense

February 20, 2019
Categories: Listing
36
Don’t lose customers to your competition because of bad data! Your business listings are your small piece of the internet that you can control. You’ve updated your listing information and corrected your listings. Is that it? Are you all done worrying about your listings? Not quite. Unfortunately, sometimes the listing information changes back, or new […]
Get Found Online With Accurate Listing Information

Get Found Online With Accurate Listing Information

February 7, 2019
Categories: Listing
27
Did you know that over 85% of consumers search online before setting foot in a store? They are searching for ‘stores near me’, or they are confirming a store’s address and hours of operation. Will they be able to find your business online? It is important for local businesses to have a great online presence. […]
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