If a good customer leaves a glowing five-star review, it can’t get any better than that, right? Actually, it can. Responding to a positive review is an easy way to engage with happy customers that benefits both your brand identity, and your one-to-one relationship with that customer. Remember, online reviews and review sites are public, […]

Nobody likes to get a bad review or have negative things said about them. Your first reaction might be to take it personal and get upset. That’s understandable. It IS your business! But, when you do get that bad review the first thing you should do is stop, take a breath and think. Don’t respond […]

It’s Okay to Ask for Reviews!   Positive online reviews are critical to the success of your business. People buy from the business with the best reviews. Consumers are turning to search engines to help them with all their buying decisions. The most influential factor in getting local businesses found on search engines, like Google, […]